Frequently Asked Questions

Q: Can your products be used on sensitive skin?
A: Our formula is specially designed for sensitive skin and those after cosmetic procedures . It uses mild, low-irritation ingredients and is alcohol- and fragrance-free. If you're concerned about allergies, you can test a small area before applying it all over your face.

Q: Do your products have fragrance? Is it pungent?
A: We do not add artificial fragrances and retain the light scent of natural ingredients. It is neither pungent nor irritating , making it safe and comfortable to use.

Q: Is the product natural? Are there any chemical ingredients added?
A: We prioritize ingredient safety and skin-friendliness . Our products are a fusion of natural and scientific ingredients, such as hyaluronic acid and peptides. We adhere to the principle of "effective and gentle, without excessive additives."

Q: Has the product been inspected? Is there a certificate of conformity?
A: All our products have legal manufacturer certificates and ingredient safety inspection reports to ensure quality and consumer safety.

Q: Can the products be used together? What is the order of use?
A: Yes! The recommended order of use is: Amino Acid Cleansing Water → Orchid Toner → Snow Whitening Essence.
If you have sensitive skin, it is recommended to use the whitening essence at night and avoid using it with fruit acid/acid products at the same time.

<Usage related>

Q: Can this facial cleanser be used every day?
A: Yes, it uses amino acid-based cleansing ingredients, produces fine foam and does not leave your skin dry after washing. It is suitable for use both morning and night .

Q: There aren’t many bubbles. Does that mean the cleaning power is not good enough?
A: No. Amino acid cleansers are designed to be low-foaming. Cleansing power is not determined by the amount of foam produced ; instead, they are gentler on the skin.

<Ingredients>

Q: What are the main ingredients? What are the effects?
A: Contains collagen, hyaluronic acid, aloe vera, cucumber and chamomile to cleanse, moisturize, soothe and repair the skin.

Q: Is there any fragrance? Is it artificial?
A: The smell comes from the ingredients themselves or trace amounts of plant extracts. No irritating fragrances are added , so it is safe for use on sensitive skin.

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Q: Can this cleanser be used on sensitive skin?
A: Yes. This product is a weakly acidic formula that matches the skin's natural pH, reducing problems such as tightness, dryness, and itchiness after washing.

Q: I’m afraid of allergies. What kind of test do you recommend?
A: You can take a small amount and apply it topically behind your ear or on the inside of your arm . If there is no redness, itching or discomfort, it means it is safe to use.

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Q: How do I use this toner? Can I spray it on after applying makeup?
A: It can be used as daily toner or as a portable hydrating spray. It can be used before or after makeup, as well as after sun exposure .

Q: Can it be used in winter? Will it be too cold?
A: It can be used in winter. The mint's cooling effect is gentle and soothing, without irritation or stinging , and is suitable for hot and dry conditions.

<Ingredients>

Q: What kind of mint is in the toner? Will it be irritating?
A: We use pure Menthol , which is not an essential oil. It has a mild cooling sensation and will not irritate the skin when mixed with the appropriate concentration .

Q: Is there any fragrance source in the ingredients?
A: It is derived from white orchid and natural plant extracts, without adding artificial fragrance, and the fragrance is elegant and non-irritating .

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Q: What skin type is this lotion suitable for?
A: Suitable for all skin types, especially sensitive, oily, and sun-affected skin . For extremely sensitive skin, a spot test is recommended.

Q: Can pregnant women use it?
A: The formula is gentle and contains no high-risk ingredients, making it safe for most pregnant women . If you have any concerns, consult a physician.

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Q: How to use this essence for best results?
A: It is recommended to use it every night . Apply an appropriate amount to the entire face after toner, and then use lotion or cream to lock in moisture.

Q: Can I use it during the day? Do I need sunscreen?
A: Yes, but because it contains acidic whitening ingredients, it is recommended to use with sunscreen . For best results, it is recommended to use at night.

<Ingredients>

Q: What brightening ingredients does it contain? What are the effects?
A: Contains kojic acid, tranexamic acid, tetrapeptide and vitamins A, C and E , which can improve dull skin tone, lighten spots and enhance brightness.

Q: Will the product color or smell change?
A: Because it contains natural active ingredients, there may be slight color or smell changes, which is normal and does not affect the quality.

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Q: Can this essence be used on sensitive skin?
A: This product has a gentle brightening formula, but because it contains acids and active ingredients, it is recommended to test it locally before using it on the entire face .

Q: Will it be irritating if used together with other skin care products?
A: It is recommended to avoid overlapping with highly active ingredients such as fruit acid and A acid . Just pay attention to moisturizing and sun protection when using.

Q: Why can’t I return the product after unpacking it?
A: Skin care products are personal hygiene products. Once unpacked, it is impossible to determine whether they have been used or contaminated, and they cannot be resold. To ensure the safety of every customer, returns and exchanges are not possible after unpacking.

Q: What should I do if the item I received is defective or wrong?
A: We apologize for any inconvenience. Please take a photo and report it to our customer service within 7 days of receiving the product. We will promptly assist with a return or exchange, or send you a new product.

Q: I changed my mind and no longer want the product. Can I return it?
A: If the product is unopened and the packaging is intact , you can contact customer service within 7 days of receipt to apply for a return, and we will process it for you as soon as possible.

Q: Do I need to pay for shipping when returning or exchanging goods?
A: If it is a defect or shipping error, we will bear the full shipping cost; if it is for personal reasons, the shipping cost will be borne by you, please understand.